Each customer has a unique profile, which you can access by clicking on their avatar or by navigating to the Contacts page.CleanShot 2024-09-26 at 06.13.18@2x.png594 KBThe customer profile includes basic information such as Email, Phone Number, and Job Title, along with all their tickets, regardless of status, and any internal notes your team has added.CleanShot 2024-09-26 at 06.15.12@2x.png545 KBTo edit a customer's profile, click on the ••• menu in the top-right corner and select Edit Contact.