To update the status of the ticket, simply click on the current status and choose a new one from the dropdown menu. CleanShot 2024-09-25 at 19.24.19@2x.png266 KB Once updated, the ticket will automatically move to the appropriate folder. You can access these folders in the sidebar. CleanShot 2024-09-25 at 19.29.32@2x.png432 KB