Public and Internal Pages
The Knowledge Base is divided into two types of pages:
Public Pages: These are published on your knowledge base with a unique URL, making them accessible to your customers.
Internal Pages: These are visible only to your team and are used by AI to improve and generate more accurate replies.
To create a new category in either the Public or Internal sections, simply click on the (+) icon.
Public Pages: These are published on your knowledge base with a unique URL, making them accessible to your customers.
Internal Pages: These are visible only to your team and are used by AI to improve and generate more accurate replies.
To create a new category in either the Public or Internal sections, simply click on the (+) icon.