Introduction

A mailbox is where your incoming emails are stored. Each mailbox is unique, and you can create as many as you need to organize your communications effectively. How to create new mailboxes

To navigate between mailboxes, select the mailbox at the top of your sidebar.

Sub categories

Each mailbox contains the following sub categories:

Inbox: A place where all your incoming emails are going to land
My Tickets: See only tickets assigned to you. More about team members
Unassigned Tickets: See only tickets without people assigned More about assigning people to tickets
Labels: Create unique labels for each mailbox. More about labels
Waiting on Customer: See tickets with the Waiting on Customer status
Waiting on Third Party: See tickets with the Waiting on Third Party status
Resolved: See all resolved tickets
Archived: See all archived tickets
Deleted: See all deleted tickets
Spam: See all spam tickets